Frequently Asked Questions

With reference to prolonged interactions with Digi-Pas® Lead Users, Manufacturer Representatives, Distributors, Retailers and also from on-line customer reviews in many countries over a decade, a large number of helpful questions and feedbacks have been collected, compiled and systematically analysed. Samples of such questions and their respective suggested answers with video links to YouTube are presented below for user convenient references.

These questions and feedbacks have also enabled us to effectively assist our customers on how to use Digi-Pas® digital levels at ease so that they can make the most out from the instruments acquired. Further, the feedbacks enabled our R&D team to continuously improve our existing and new products having smarter user-interface and enhanced functional features which continue to delight and benefit our existing and new users.

The following are Q&As address queries ranging from beginners to advanced users as well as specialists from world-leading calibration service providers, on matters related to conventional single-axis digital levels/protractor/inclinometers to leading-edge 2-dimentional (planar surface angles) ultra-high precision, wide measuring range angular measurements.

Digital Level Hand Tool

Relevant to Models: DWL 80 / 100 / 200 / 600 / 1000XY Series

Q1. Are Digi-Pas® Digital Levels calibrated/tested/certified by accredited international laboratories?

Yes. Digi-Pas® Precision Digital Levels have been calibrated and tested by accredited 3rd party independent bodies in the USA, UK, Germany and Japan in accordance with ISO/IEC 17025:2005 and/or ANSI/NCSL Z540-1 standard, traceable to NIST, JIS & DIN under ILAC & A2LA.

To view samples of calibration certificates, please click here.

Q2. Are individual Digi-Pas® Digital Levels calibrated beforehand?

Yes. All the Digi-Pas® Precision Digital Levels have already been calibrated in our factories before they are shipped out. You can actually use the Digital Levels right away, but we highly recommend that you perform a self-calibration before using to ensure its maximum accuracy.

Q3. Why do I need to perform "SELF CALIBRATION"?

It is recommended for users to calibrate their measuring tools and instruments periodically to ensure maximum accuracy conformance. Sometimes, improper handling, transporting, storing (e.g. out of specified storage temperature range) and accidental exposure to physical shock (e.g. dropping or hitting the device against some hard objects) may affect the accuracy of the device.

Digi-Pas® digital levels has a smart built-in feature which enable users to perform self-calibration with ease to set their digital levels back to its factory accuracy. Users can refer to the respective Instruction Manuals for guidance on performing self-calibration, or simply watch our videos and follow the steps on How to Calibrate.

Q4. How do I know when I suppose to calibrate my Digi-Pas® digital level?

Whenever you have doubt over your digital level's accuracy, or when you have unintentionally dropped or overheated (e.g. overexposure to heat with extended time period) the device. You can perform a quick check on your digital level by placing it on a clean flat surface and read the displayed reading in two directions (0° and 180°), ensuring that the device is placed in the exact location.

The device does not require a calibration in two situations:

  1. The two readings in reversed facings/directions are the same value. (e.g. 0.0° or 0.1° or and 0.05° depending on model)
  2. The two readings are different, BUT within the tolerance of the device (E.g. either 0.05° or 0.1° depending on the model)

The device requires a calibration when:

  1. The difference of the two readings are greater than the device's resolution or completely out of range.
  2. You may re-calibrate the digital level by following the videos in this link or instructions in your user manual.

Q5. How do I calibrate my Digi-Pas® digital level?

Calibration is a simple 4-step procedure and you can refer to the Instruction Manual provided together with the respective device. You may also follow the videos where we demonstrate a step-by-step calibration procedure.

Alternatively, you may contact respective Manufacturer's Representative/Distributor in your region to assist in locating competent calibration at a designated accredited 3rd-party independent calibration service providers.

Q6. What happens if I accidentally dropped my digital level or stored it outside the specified temperature range?

Likewise to any measuring tools or instruments, accidentally dropping your digital level or storing outside its specified temperature range affects the accuracy of your device. There may potentially be structural deformation that results from the mechanical shock on impact when dropped or thermal expansions and contractions when stored at an inappropriate temperature.

However, unlike traditional 'bubble' spirit levels and most digital levels available in the market, all Digi-Pas® digital levels are built with user's Self-Calibration feature. This feature allows users to perform their own calibration without having to send it to laboratories for minor calibrations, incurring a cost and time as a result. Conveniently, users may simply reset the Digi-Pas® digital level back to its factory accuracy whenever there is a doubt over the measuring tool's accuracy.

Q7. Why do I get two different readings when I take a reading facing one way, and then take another reading on reversed facing?

This situation may happen if the digital level is placed on a rough, dirty or uneven surface. Digital levels are highly sensitive to uneven surfaces and the angle measured on these surfaces will be inaccurate. Ensure that the contact surfaces are smooth and clean in order to achieve consistent readings. For example, to check your digital level's accuracy (0.1° or 0.05° depending on model), a clean glass surface table finish is generally required.

Your digital level may have been subjected to extreme physical shocks or temperature swings during usage, transportation and storage that may have affected its accuracy. All Digi-Pas® digital levels are built in with a Smart feature which empowers the user to perform Self-Calibration at ease. For more information on how to calibrate, see video links on How to Calibrate.

Q8. What is the maximum difference in the readings before I have to re-calibrate my device?

For Digi-Pas® digital levels with a resolution of 0.1° (DWL80E and DWL200), the tolerance of these digital levels is ±0.1° at 0° and 90°. For example, when placed on the table, the digital reading is 0°. After turning the device 180°, the reading should be 0° or 0.1°. If the readings differ by more than 0.1°, the digital level should be re-calibrated. For Digi-Pas® digital level models with a resolution of 0.05° (DWL80Pro, DWL180, DWL280 and DWL600F), the tolerance of these digital levels is ±0.05° at 0 and 90°. Similarly, if the readings differ by more than 0.05° when tested in two different directions (0° and 180°), the digital level should be re-calibrated.

Q9. What is the accuracy of the digital reading versus the spirit Vial or "bubble"?

The accuracy of Digi-Pas® digital level is independent and higher than the built-in spirit Vial/Bubble. For example, the accuracy DWL-280 model is at ±0.05° (refer to calibration certificate webpage), but the built-in Vial "bubble" ° accuracy is only ±0.5° although the "bubble" seems rather sensitive.

Q10. Why do you still have a built-in spirit vial or 'bubble' in your digital levels? Are the accuracy the same?

Having built-in spirit vials or 'bubble' in our digital levels helps conventional users to relate to those traditional spirit levels that they are familiar with. In fact, the accuracy of Digi-Pas® digital level surpasses greatly to the built-in spirit vial and is independent of the spirit vial's accuracy. While the spirit vials only have an accuracy of ±0.5°, advanced MEMS technology Digi-Pas® digital level's accuracy is at 0.05° or 0.1° depending on the model.

Q11. What is the accuracy of Digi-Pas® digital levels?

Depending on the model, the Digi-Pas® digital levels have an accuracy of ±0.05° or 0.1° at 0° & 90°; and ±0.2 or ±0.3° at other °. Meanwhile, the spirit bubble vials have only an accuracy of ±0.5°.

For more information on how we ensure the accuracy of Digi-pas® digital levels, click here

Q12. Why do I get different readings on the digital display when I turn my level around?

For Digi-Pas® digital level models having a resolution of 0.05° (e.g. models such as DWL-80Pro, DWL-180, DWL-280 and DWL-600F), the tolerance of these digital levels at 0 and 90° is ±0.05°. If the digital level is initially placed on the table and it reads 0.00° and thereafter when the digital level is turned 180° and placed at the same place, it should read 0.00 or 0.05°. If it displays neither those readings, recalibrate the level.

For Digi-Pas® models having a resolution of 0.1° (e.g., DWL-80E and DWL-200), the tolerance of these digital levels at 0 and 90° is ±0.1°. If the digital level is initially placed on the table and it reads 0.0° and thereafter when the digital level is turned 180° and placed at the same place, it should read 0.0° or 0.1° or -0.1°. If it displays neither those readings, recalibrate the level.

Q13. Why does the display reading 'flicker' during measurements?

If the display reading 'flickers' or show no readings at all during measurements, it could mean that the digital level has not been used correctly. Users is required to ensure that their Digi-Pas® digital levels are placed on its designated base firmly (i.e. without rocking) on the surface to be measured.

Click on the following link to see a video on how the Digi-Pas® digital levels are properly used, .

Q14. Why do we need the 'Alternate Zero' feature?

The Alternate Zero function allows user to pick an angle and designate it as an "alternative zero angle point". This feature helps user to skip having to do the math for finding angles relative to a referenced angle set as 0°.

For example, the user has a table surface set at 5.0° and user would want to measure the angle of an object relative to (placed on) the table top. A Digi-Pas® digital level could be placed on the table surface and pushed the "alt zero" button. Thereafter, user could measure the object placed on the same table surface (same direction) and if reading shows 10.0°. This means that relative to the table surface, the object's angle measured is 10.0°. However, relative to the 'floor' where the table's based stands/floor, the measured angle is 15.0°.

Q15. How do I get a new Digi-Pas® digital level instruction manual?

To download a copy of the instruction manual please .

Q16. What is the warranty period for Digi-Pas® digital level?

All Digi-Pas® digital levels are warrantied for a period of one (1) year from the date of purchase. The warranty covers defects in workmanship or materials at no charge. The manufacturer reserves the right to repair to its working condition or replace a new device at its discretion.

However, the one (1) year warranty clause is NOT applicable to the European Union (EU) member states. Purchases made in EU member states are covered by the existing consumer laws across the EU countries, which provide statutory warranty rights in addition to the one (1) year warranty coverage.

Q17. Are the Digi-Pas® digital levels waterproof?

Not all Digi-Pas® digital levels are waterproof. Waterproof models are DWL280Pro and DWL680Pro. In addition to being waterproof, these models are also shock-, dust- and freeze-proofs. For the remaining models (DWL80 Series, DWL100 Series, DWL200 Series, DWL600F and DWL1000XY), they are only dust-resistant. Any water damage voids the warranty coverage.

Q18. What are the special handling guidelines which need to be adhered for the waterproof digital levels (DWL280Pro and DWL680Pro)?

DWL280Pro Waterproof Digital Level has been tested and approved for IP67. User is required to ensure that the battery cap is completely tightened after inserting batteries into the battery compartment. The battery cap is completely tightened when the O-ring is compressed into the space between the cap and compartment to prevent water enter the compartment.

For DWL680Pro, users must make sure that the battery compartment's tab lock is locked properly. The lock is secured when you hear a soft click.

Failure to do so will cause water to seep into the battery and electronic compartment, damaging the entire device and potentially voiding the warranty. For detailed information, please refer to the instruction manual

Q19. Can I use the Digi-Pas® digital level working on top of hot surfaces?

No, not all models have a wide operating temperature range. Most models have an operating temperature ranging between 0°C ~ +50°C and may not be suitable for extreme temperature working environment. Continuously putting the digital levels on the hot surface may potentially deform the plastic casing and damage the electronic unit, thus voiding the warranty.

For DWL280Pro and DWL680Pro, both models have a wider operating temperature ranging between -20°C ~ +60°C (-4°F ~ +140°F). These models can operate at hot working environment as well as in freezing weathers.

Q20. How do I switch the buzzer ON or OFF?

Note: The DWL80 Series have no buzzer feature.

The buzzer sound can be turned on or off by simply pressing the 'Alternate Zero' button for more than 3 seconds while observing the buzzer sign on/off on the display screen. The buzzer is turned ON when the buzzer sign appears on the display screen. If there is no buzzer sign displayed, it means that the buzzer is OFF.

The DWL600 series has a different way to turning ON/OFF its buzzer. Please refer to the instruction manual for more details.

Q21. Can the volume of the buzzer be increased or decreased?

No, the buzzer has a standardized volume for all Digi-Pas® digital levels.

Q22. Why does the Auto-OFF feature seem to turn off the display after more than 3 minutes?

All Digi-Pas® digital levels are designed with intelligent software based on advance Embedded Technology. The sensor automatically detects a situation whereby the digital level is not used for approximately 3 consecutive minutes and automatically cut off its power to preserve battery life. However, if the digital level is still in use (i.e. sensing some movements), the display screen continue to display up to a maximum of 10 minutes before power is cut off.

2-Axis Precision Levelling Instrument & Inclinometer

Relevant to Models: DWL-2000XY, DWL-3000XY, DWL-3500XY, DWL-5000XY & DWL-8500XY Series

Q23. What are the advantages of 2-Axis Digital Machinist Level over Single-axis digital/Bubble levels?

Traditional spirit level, pendulum-based digital level and inclinometer were constrained with (i) single axis, (ii) narrow angle measurement range, (iii) large footprint/size and (iv) inability to withstand high shock/impact applications. Single-axis inclinometer is also susceptible to cross-axis error particularly when measuring at larger angles and higher precision. However, precision levelling, angle measurement, alignment and surface flatness profiling tasks essentially involve 2-dimensional plane rather than two independent orthogonal single-axis lines. Digi-Pas® 2-Axis precision inclinometer utilizing advanced MEMS technology provides simultaneous 2-axis and wide angle measuring range capabilities that traditional bubble vials levels and single-axis pendulum-based inclinometers are unable to offer.

Utilizing Digi-Pas® 2-axis inclinometer translates into speedy machine installation and productive maintenance works with professional quality that maximizes precision machine performance. Thus, leads to improved user's product quality (e.g. accuracy & yield) and higher customer satisfaction.

Digi-Pas® 2-axis digital inclinometer provides a comprehensive solution for precision levelling and angular measurement, and serves as a superior alternative that seeks to replace the use of outdated spirit levels and limited angle-measuring range of conventional single-axis inclinometers.

Q24. Is Digi-Pas® Digital Level calibrated/tested/certified by accredited international laboratories?

Yes. Digi-Pas® Precision Digital Levels have been calibrated and tested by accredited 3rd party independent bodies in the USA, UK, Germany and Japan in accordance with ISO/IEC 17025:2005 and/or ANSI/NCSL Z540-1 standard, traceable to NIST, JIS & DIN under ILAC & A2LA.

To view samples of Calibration Certificates issued by leading laboratories, please click here

Q25. Why do I need to perform "SELF CALIBRATION"?

It is recommended for users to calibrate their measuring tools and instruments periodically to ensure maximum accuracy conformance. Sometimes, improper handling, transporting, storing (e.g. out of specified storage temperature range) and accidental exposure to physical shock (e.g. dropping or hitting the device against some hard objects) may affect the accuracy of the device.

Digi-Pas® digital levels has a smart built-in feature which enable users to perform self-calibration with ease to set their digital levels back to its factory accuracy. Users can refer to their manuals (http://www.digipas.com/catalog-manual) for instructions on self-calibration, or simply watch our videos and follow the steps on how to calibrate (http://www.digipas.com/demo-video)

Q26. Why do I get two different readings when placing the device on front facing, and then replacing it on the reversed facing?

This situation happens when the precision level is placed on a rough, dirty or uneven surface. Precision digital levels are very sensitive to surface unevenness where placed. Ensure that the machine contact surfaces are clean and smooth to get consistent readings. E.g. to check/verify your precision level of 0.01° accuracy, a typical machined surface is generally adequate. However, for precision level of 0.001° accuracy, a grade AA Granite Table (or an equivalent surface flatness of ≤3µm) is required.

Your precision digital level may have been subjected to extreme physical or temperature shocks during usage, transportation or storage that affected its accuracy. An offset value of reading may have been present. Digi-Pas® precision digital level has a smart built-in feature that empower users to perform self-calibration to completely remove any residue offset and set the device to its factory accuracy. See video links on how to perform “User-Self Calibration”

Alternatively, users may choose an easy 'quick solution' to simply perform the Absolute Level Setting on the surface of the object to be measured to remove any residual offset on each measurement to be taken.

Q27. Can a user perform self-calibration for 2-axis precision levelling devices and what calibration equipment is needed?

Yes, users could perform self-calibration for Digi-Pas® 2-axis precision levelling devices. However, precision digital levels are very sensitive to surface unevenness, hence appropriate set up procedures with a Granite table and Master Square are required. See video links on how to perform "User-Self calibration".

Alternatively, users may send their devices to a designated independent, 3rd party calibration service provider in their geographical region for calibration. Users may contact their respective Distributor or Manufacturer’s Representative to assist in locating a competent calibration lab.

Q28. Is there any Calibration Certificate or Declaration of Conformity included in the instrument/device sold?

Yes. Each instrument/device sold and delivered is accompanied with a Manufacturer’s Calibration Certificate and a Declaration of Conformity Certificate for that specific instrument/device. These instrument/devices have been tested in Digi-Pas Laboratory in accordance to ISO/IEC 17025:2005 and/or ANSI/NCSL Z540-1 standard, traceable to NIST, JIS & DIN under ILAC & A2LA.

The Calibration Certificate and Declaration of Conformity ensure that each device/instrument has been rigorously tested and strictly in conformance to stated specification traceable to NIST, JIS, UKAS & DIN through the National Metrology Center (a member of CIPM-MRA international standard).

To view samples of Digi-Pas° Calibration Certificate and Declaration of Conformity Certificate please click here

Alternatively, you may request to include a quote from our Distributor to have the instrument calibrated & tested by competent 3rd party independent lab proximity to your geographical location.

Q29. What is the use of the 'Absolute Level' feature?

Absolute Level feature is a useful mean of ensuring each measurement reading is in accordance to maximum device accuracy specified regardless whether the device has a measurement offset resulting from user's minor mishandling on device.

For more information on accuracy please click here.

Q30. Is it necessary to perform "Absolute Level" every time I measure an angle?

Yes. By performing "Absolute Level", you can ensure that the device is in accordance to maximum device accuracy specified by the manufacturer.

Note : The Absolute setting is reset once device is powered off

Q31. How do I perform Absolute Level for my precision digital level?

Absolute Level is a 2 step process performed by the user and can be found in each model’s instruction manuals under “CHAPTER 4: FEATURES AND SETTING”. See link for manual: http://www.digipas.com/catalog-manual.

Note : The Absolute setting is reset once device is powered off

Q32. What is the use of Vibrometer and how it helps in precision levelling?

It is well-known that Vibration caused by improper levelling (machine footings uneven weight load distribution - result in machine 'rocking'!) affects high precision equipment/machine accuracy performance. Typical applications found in Continuous vibration magnitude recording/monitoring among multiple machines relative vibration on precision CNC machines can improve production yield and reduce scraps. Very useful in Coordinate Measuring Machines (CMM), SEM, MRI to achieve high quality 'sharp' images thus ensuring optimum measurement accuracy.

Digi-Pas® High Precision Dual Axis Digital Level with built-in Vibrometer (sampled at =10mS) allows user to record vibration patterns on precision equipment/instrument/machines and also their surrounding floor vibration and topographic changes over an extended period of time (i.e user defined) to identify vibration magnitude/pattern and analysis for achieving high quality machine levelling, alignment during setup and preventive maintenance.

Q33. Can I mount the 2-axis precision levelling devices on my machinery or equipment?

Yes. The mounting base of Digi-Pas® 2-axis precision levelling devices are provided with screw mounting holes. Users may refer to the Instruction Manual for further details. Please click here.

Q34. Can Digi-Pas® 2-axis precision levelling devices save data without using the PC Sync software?

No. You need to use the Professional version PC Sync software to save data into PC as there is no internal built in memory space in the device.

Q35. What is the effective range for the Bluetooth wireless connectivity?

Industrial Class 1 Bluetooth is used in Digi-Pas® devices and it has an effective range of 30 meters. However, most Laptop PC or tablet is built with consumer's grade Bluetooth hardware having shorter communication range. The effective communication range can be further extended beyond 30 meters when user's Laptop PC or Mobile Tablet is adapted with similar Industrial class 1 Bluetooth hardware as well.

Q36. What happen to the accuracy if digital level drops?

Likewise to any high precision measurement instrument/tool, mishandling such as dropping a digital level to floor or storing it outside the specified temperature range could affect its accuracy. This is primarily due to structural deformation resulted from mechanical shock on impact when dropped and physical micro-dimensional changes resulted from thermal expansion or contractions when storage temperature exceed maximum specified range.

However, unlike traditional 'bubble' spirit levels and many other digital levels in the market, all Digi-Pas® digital level is built with User's Self-Calibration feature. This feature empowers users to perform their own calibration without the need to sending to 3rd party testing laboratory when minor mishandling the device. At user's convenient work site or field work, User's Self-Calibration can simply reset the Digi-Pas® digital level back to factory preset accuracy whenever he/she is in doubt with the accuracy of the digital level. For more information on accuracy please click here.

Q37. What is the battery life for the 2-axis precision levelling devices?

4 pieces of AAA batteries would last for over 6 hours in continuous use (i.e. LCD continuously turned ON). The firmware has intelligent power management system to automatically dim the display (i.e. user defined) for preserving power and prolong battery life over 12 hours.

Unlimited extension of battery life of the instrument can simply be achieved through the use of USB external power source connected to the USB terminal of the instrument. Also, when in Sync with PC, the USB cable link automatically supplies power to the instrument without the need of using the battery.

Q38. What is the warranty period for Digi-Pas® 2-axis precision levelling devices?

The warranty period for these device is 2 (two) years from the date of purchase. Please refer to Digi-Pas® warranty agreement webpage here for further details.

Q39. Any accessories included when I purchase Digi-Pas® 2-axis precision levelling devices?

Yes. The device comes with a durable casing equipment box, USB cable (3 meters), 4 x AAA batteries, 3 x base screws, complimentary basic Pc Sync software, and Manufacturer’s Calibration Certificate & Declaration of Conformity Certificate.

Q40. Why do I need to update my device firmware?

Users are advised to check for upgrades periodically to ensure that the device is equipped with the latest features to enhance performance.

For latest firmware and software upgrades, click here: http://www.digipas.com/firmware-download

Q41. There is a thermometer symbol that appears in my device screen, what does this mean?

For all precision digital levels, there is a “warming up” period during the initial power ON. The thermometer symbol on the display screen indicates that the device is warming up. The thermometer that is flashing ON and OFF is for tracking of the instrument’s internal temperature changes. Once the device is warmed up and device temperature is stabilized, the thermometer should turn green color.

Sometimes, the thermometer will flash ON and OFF again (red and green light) due to a slight change in temperature. You may continue to use the device once the device temperature stabilizes and the thermometer turns green color.

Note: Users are recommended to power ON the device first for up to 15minutes to allow device to stabilize before usage.

PC Sync Software

Relevant to Models: DWL-2000XY, DWL-3000XY, DWL-3500XY & DWL-8500XY Series

Q42. What is the difference between Basic and Professional version of PC Sync software?

Basic PC Sync software allows users to perform simple remote measurement and data acquisition while Professional PC Sync (optional) allows user to fully utilize the device for additional data logging and remote monitoring capability such as customization of data acquisition and measured data/readings saving for user analysis.

See click here for a feature comparison between Basic and Professional versions for each model.

Q43. What is the PC requirement of the PC Sync software for 2-axis precision levelling devices?

User's PC is recommended the followings items to be installed for using the software:

  • Microsoft framework 3.5 for 32bit Windows OS or
  • Microsoft framework 4.0 for 64bit Windows OS
  • Windows XP service pack 3 / Windows Vista / Windows 7 / Windows 8 / Windows 10

The following item are required:

  • At least 1 GB Ram
  • At least 100MB free disk space
  • Microsoft Excel 2007 and above
  • USB 2.0 Port
  • Bluetooth adapter (for Bluetooth connection)

Most PC brands that meet the above requirements will be compatible with the PC Sync software.

Q44. Why do I need to update my PC Sync software?

Users are advised to check for upgrades periodically to ensure that the PC Sync software is equipped with the latest features to enhance performance.

For latest firmware and software upgrades, click here: http://www.digipas.com/firmware-download

Q45. After plugging the PC Sync security dongle into my PC, why "Dongle is not found..." shown?

To install the dongle driver properly, download the Dongle Driver from this link: http://www.digipas.com/files/exe/dongle-driver.zip and manually install it into your PC.

Alternatively, the dongle driver installation folder can be found from the PC Sync software CD.

Q46. I am unable to establish the Bluetooth connection between my Digi-Pas® 2 axis precision device and PC (E.g. No supported Bluetooth stack/passkey is detected). What should I do?

You are required to install the Generic Bluetooth Adapter into your PC. Please follow the following steps to install the Microsoft Generic Bluetooth Stack:

  1. Uninstall current Bluetooth Driver. Go to Control Panel > Device Manager > Right click current installed Bluetooth stack and select “Uninstall”.
  2. Download the Microsoft Generic Bluetooth Stack from this link http://bluetoothinstaller.com. Select the correct Windows Version (according to your Windows OS) Microsoft Generic Bluetooth driver. Run the installation file and follow the instructions listed in the wizard.
  3. Restart your computer. Go to Control Panel > Device Manager to check if these are installed:
    1. Generic Bluetooth Adapter
    2. Microsoft Bluetooth Enumerator
    3. Click here for example of the correct Bluetooth driver installed
  4. Once the correct Bluetooth driver is installed, you will be able to connect your Digi-Pas® 2 axis precision device with your PC.

General Q&A on Electronic Smart Locks

Q1. What are the advantages of eGeeTouch® Smartlock?

eGeeTouch® is an NFC+Bluetooth luggage lock embedded with intelligent proximity access technology provides incredibly hassle free experience and high security for safeguarding your personal belongings in a suitcase. You need no key, no dialling tiny digit-wheels, no worry on forgetting combination code for unlocking or concern over your 3-digit code is easily cracked! Simply tap an accompanied NFC tag or a paired your mobile device (Android & iOS smartphones) with eGeeTouch App to unlock and track you luggage in vicinity. It has a built-in smart microchip tag for luggage identification that replaces traditional leather tags.

eGeeTouch® smart padlock traces WHO, WHEN & WHERE an access was made (patented feature) providing an audit trail/log - a security-relevant chronological record, containing documentary evidence of the sequence of access history which is a useful feature unmatched by any conventional padlock. Read also Q2

Q2. How eGeeTouch® NFC Smartlocks differ from other Bluetooth Padlocks?

The patented eGeeTouch Smartlock deploys proprietary advanced NFC-driven proximity access-gaining technology as the PRIMARY access method which is superior for (1) higher security, (2) faster connection speed, & (3) negligible power consumption in comparison to other Bluetooth-driven locks.

Particularly, (i) NFC is secured close-proximity access eradicating concerns over any unwanted vicinity interception or hijacking Over-The-Air (OTA) transmissions. (ii) NFC connection is instantaneous (<1sec) while Bluetooth connection requires initialization time that typically takes several seconds which could be rather annoying when experienced daily. (iii) NFC-paired devices such as smartphone requires negligible power as compared to Bluetooth. And, NFC Tags are passive devices which do not need their own power source to operate.

However, Bluetooth is also provided here as SECONDARY access choice and VICINITY TRACKING® to both Android & iOS smartphones owners to accomodate users who prioritise convenience over high security in view of individual preference and personal circumstances.

Q3. How eGeeTouch® How secure is eGeeTouch® NFC smart luggage lock?

Unlike many conventional combination digit-wheel dial locks that can be cracked in seconds, eGeeTouch® NFC+Bluetooth smart luggage locks are preprogramed with patented algorithm having 6-alphanumeric codes containing over many millions of IDs. The preprogramed ID is further encrypted to enhance proximity access NFC security. A proprietary communication protocol is further deployed for multiple security layers preventing unauthorized attempts to extract stored information. User defined unlocking IDs can be conveniently set by authorized lock's owner and securely stored on your Android &/or iOS smartphone or tablet using eGeeTouch App, or PC without the need to remember codes. This security protocol is similar to those online banking or retailer's point-of-sales payment but simpler to use. For more info on Innovation Awards Click here.

Q4. Can eGeeTouch® Smartlock track missing luggage using Global Positioning System (GPS)?

eGeeTouch® Smart Luggage Lock tracks and prevent missing luggage (an optional feature) utilizing GSM, NFC and Bluetooth technologies.

In fact, most of current commercial GPS technologies are unable to reliably detect an object/item when it is located inside a building or stored in a metal shielded container/truck/aeroplane. For example, satellite signal of automotive GPS navigation system usually fails to indicate direction whenever the car is inside a tunnel. However, since mobilephone's GSM's 4G signal has wide coverage and extend inside most buildings and underground transports, eGeeTouch smartlock utilises GSM and/or WIFI via smatphones to precisely track luggage locations with greater convinience.

Q5. What is the battery life for eGeeTouch® smart luggage lock?

The batteries are expected to last for 3,500 to 15,000 times turning ON/OFF or over 3 to 5 years of battery life (depends on model), based on 3 to 10 times locking/unlocking per day usage. Typical ON time for eGeeTouch® luggage lock is less than 10 seconds and it turns itself OFF automatically, hence consuming little/no battery power thereafter. Further, it notifies you via your smartphone when batteries run low. The batteries used eGeeTouch smart luggage locks are in compliance with IATA & ICAO directives on safety and security of baggage. For more info on Tests & Certifications Click here

Q6. What happen when eGeeTouch® smartlock's batteries run out?

Despite it is able to repeatedly notify you when battery run low via your smartphone or blinking LED of the smartlock, when ultimately the batteries run out, you still have the following options:

  1. Use a standard external USB mobile power source (e.g. your Laptop PC or USB power bank) to power all models of eGeeTouch® smart lock via the USB terminal provided, and then proceeds with unlocking as usual.
  2. And for smart luggage lock, use the backup mechanical (individual) key provided as additional option to open the lock through the TSA master key hole.
USB power up
Padlock USB power up

Q7. Does eGeeTouch smart luggage lock provide rechargeable power pack for charging mobile devices?

No... Most airlines or airport operators refuse/forbid to let luggage owner putting sizeable rechargeable battery (e.g. Lithium battery power pack of >100Wh) into a luggage during check-in as it may risk of overheating and cause fire hazards. Read more on IATA's 'Lithium Battery Guidance Document,' and International Civil Aviation Organization (ICAO) Technical Instructions on Safe Transport of Dangerous Goods - Classified under UN3091 & UN3481. For more info on Tests & Certifications Click here.

Q8. Does eGeeTouch smart luggage lock provide rechargeable power pack for charging mobile devices?

No�. Most airlines or airport operators refuse/forbid to let luggage owner putting sizeable rechargeable battery (e.g. Lithium battery power pack of >100Wh) into a luggage during check-in as it may risk of overheating and cause fire hazards. Read more on IATA's 'Lithium Battery Guidance Document,' and International Civil Aviation Organization (ICAO) Technical Instructions on Safe Transport of Dangerous Goods - Classified under UN3091 & UN3481. For more info on Tests & Certifications Click here.

Q9. What happen to my passwords & settings when batteries run out?

Your existing passwords/IDs and/or settings are encrypted and stored in the memory of the smart lock even in the absence of power supply. Once the depleted batteries have been replaced with new ones or external USB power source is inserted at the USB connector, your smart lock should work as per normal.

Q10. Is eGeeTouch® NFC luggage lock comply with TSA requirement?

eGeeTouch® luggage lock is built with a TSA-Approved mechanical key lock. TSA authorized personnel is able to use assigned TSA master key to unlock/lock your eGeeTouch® smart lock in the event they need to inspect its contents. For more info on Tests & Certifications Click here.

Q11. What models of smartphones or Sportbands are compatible with eGeeTouch Smartlock?

On Bluetooth mode, both iOS and Android smartphones are compatible for use in eGeeTouch® Smartlock.

On NFC mode, eGeeTouch® Smartlock is compatible most NFC Android Smartphones running Android 4.4 or above and also leading brand NFC-enabled Sportbands. To date, the eGeeTouch NFC-Smartlock has been tested on Samsung Galaxy Note 2, Samsung Galaxy S3, S6, SONY Xperia Z3, HTC One M7, Fitbit Sportband Charge & Charge-HR etc.

On using Android smartphone NFC mode, user needs to locate the sensitive area of smartphone's NFC antenna at the back-side of these Smartphones simly by placing the Smartphone as closely as possible to the receptor area ('Tap Here' mark) of smartlock. Continuous testing on other models of smartphones have been scheduled and shall be updated accordingly in due course.

Q12. What happen if I lost my mobile phone, smart tag or smartdevices?

You have several options: (i) you may simply reload your eGeeTouch® App to reassign a new passcode on your new phone, tag or smart devices. Then, use the App to disable or delete your old ID resides in the eGeeTouch® lock which was previously paired with your lost phone, (ii) use your eGeeTouch® tag/fob/card to unlock. If you lost your tag, then simply purchase a new tag, pair it with your smartphone. (iii) For eGeeTouch® luggage lock, you may even use the user's backup key provided to gain access through the TSA master-key hole.

These multiple options of regaining secured access of your smartlocks eliminate stressful concerns over any future unintended access from the lost smartphone/tag. Never worry about changing your lock cylinder or entire mechanical lock anymore!

Q13. Is eGeeTouch® lock rugged/tough to withstand vandalism, tempering, Lock-picking or Bumping?

The physical structure and mechanical parts construction of eGeeTouch® lock are comparable or as rugged as typical conventional digit-dial/keyed lock. For more info on Tests & Certifications Click here.. However, the incredibly ease-of-use and highest security code features are unmatched by conventional locks. In fact, luggage lock is basically meant for preventing thefts/burglars rather than robbers. Any attempt to use excessive/destructive force for opening a lock would likely to damage the lock regardless its types. Further, even conventional padlocks can be easily vandalized simply by putting glue or insert a wood stick into the keyhole to prevent key from inserting!

eGeeTouch® smart padlock has no mechanical key hole, hence it is not subject to the vulnerabilities associated with lock-picking or key bumping!

eGeeTouch® patented battery compartment safety and security mechanism prevent users gaining access to batteries when it is at lock state. Only authorised person who can unlock the device is able to open the battery compartment for changing batteries. If batteries run out, please read Q6.

Q14. Can a person simply damage zippers (e.g. using a pen/knife) to access contents of a luggage?

Yes... however, once zippers or lock are tempered (e.g. break-in/burglary/robbery), the damage provide visible tempering evidence/proofs allowing luggage owner to seek insurance claims/damages from transport/airport operator. In contrast, stealing or thief achieved by cracking a combination/key lock provides no physical tempering evidence of stolen contents, hence luggage owner is unable to raise a case for seeking damages.

Alternatively, for satisfying your higher security needs, you may get Zipperless type of heavy-duty (metal casing) luggage built with eGeeTouch® smartlock instead.

Q15. Is eGeeTouch® smart lock waterproof?

No... eGeeTouch® smart luggage locks are IP 44 water resistance which essentially means withstanding a slashing water or a few minutes of rain. Its electronic board is coated with a layer of water resistance material. Likewise to most electronic products, when prolonged splashing with or submerging into water, the batteries drain out quickly. Simply ensure the lock is completely dry and then install new batteries to regain its function. However, for some models, you may use the optional IP65 waterproof casing to turn your smart padlock into waterproof outdoor use. For more info on Tests & Certifications Click here.

Q16. What happen when eGeeTouch® Smartlock drops?

The quality and reliability of eGeeTouch® smart luggage lock is subjected to and survive over repeated drop test for a height of 1.5 meter at various fall angles and floor materials. Sustained tests for jerk, tumbling, temperature swing and water resistance are performed in factory according to ISO9001 and ISO14001 standards. Our smartlocks pass FCC and CE conducted by TUV SUD, a world-leading 3rd party accredited independent test provider. It is also TSA-approved and fulfil IATA requirements. For more info on Tests & Certifications Click here.

Q17. How many fobs/tags and smartdevices can I pair with my eGeeTouch® Smartlock?

Maximum up to a total of 20 NFC-tags/fobs and NFC-enabled smartdevices such as smartphones and sportbands etc. that you may pair with each eGeeTouch® smartlock.

Q18. What are the available options to unlock these smart electronic locks?

For all eGeeTouch® series of locks, there are several options as follow:

  1. use eGeeTouch NFC tag provided
  2. Bluetooth-enabled mobile devices e.g. e.g. Smartphone, tablet, smartwatch, sportband etc.
  3. NFC-enabled mobile devices e.g. Smartphone, tablet, smartwatch, sportband etc.
  4. Connect eGeeTouch with mobile devices via USB OTG (USB On-The-Go)
egeetouch unlock option

For eGeeTouch® Smart Luggage Lock & Smart travel padlock, a TSA accepted key lock is also built-in for access by TSA authorized personnel in U.S. airports.

Q&A on Business, Sales, IP & Regulatory Conformance

Q19. I am a Distributor/Retailer, interested to sell eGeeTouch® Smartlocks, how do I go about it?

For further information on how to become an authorized distributor/retailer, please email us at info@egeetouch.com and our dedicated global Sales Team will attend to your enquiry at the soonest possible. If you may attach the email with your company's information would speed up our assistance considerably.

For quick & easy bulk/wholesale purchase in small quantity of up to 60 pieces per order that can enjoys up to 30% price discount, please purchase direct from Amazon Central U.S.Click here.

Q20. Can I have my company logo printed on eGeeTouch® Smartlock or order in quantity?

For further information on OEM project and bulk orders, please email us at info@egeetouch.com and our global Sales Team will attend to your specific enquiry at the soonest possible.

Q21. Is eGeeTouch® Smart Electronic Lock has PATENTS protection?

Our affiliated company filed a PCT patent in 2010 covering over 100 countries, WIPO published the patent in 2012, subsequently it was fully granted by US patent and trademark office (USPTO) and the legal intellectual property right is owned by DIGIPAS TECHNOLOGIES INC. Since, we have extended the utility patent to many countries around the world. There are more granted and pending patents of ours in the domain of smartlock forming a strong IP portfolio and serve as the basis for our international sales distributorship and licensing agreements.

For more information on Patents and Intellectual Property Click here.

Q22. Why eGeeTouch® is a 'smarter' luggage lock?

In 2012, according to International Air Transport Association (IATA), 26million of luggage in worldwide airports were mishandled, costing airlines over $3billion. In US alone, over 400million luggage were handled in US airports, nearly 2million luggage were mishandled. eGeeTouch® luggage lock is optionally embedded with RFID microchips containing name, telephone number and email address that could be identified only by airport authorized personnel to prevent luggage from getting misplaced in the airport and facilitate for ease of claim in the event of lost.

eGeeTouch® smart padlock tracks WHO, WHEN & WHERE an access was made providing an audit trail/log - a security-relevant chronological record, containing documentary evidence of the sequence of access history which is a highly useful feature unmatched by any conventional mechanical padlock.

Q23. Is eGeeTouch® luggage lock comply with TSA requirement?

eGeeTouch® luggage lock is built with a TSA compliant mechanical key lock. TSA authorized personnel is able to use assigned TSA master key to unlock/lock eGeeTouch® luggage lock. For more info on Tests & Certifications Click here.

Q24. Has eGeeTouch® smart luggage lock been tested as check-in luggage and passed through airport's baggage handling systems?

The world's 1st eGeeTouch® smart luggage locks assembled on check-in luggage and hand-carry suitcase had been put to multiple tests for over one year from May 2014 to June 2015 in actual "live" road tests through various international airports and airlines and performed tremendously well in both functional and physical integrity. For more info on Tests & Certifications Click here.

Q25. How eGeeTouch® NFC Smartlock differ from other Bluetooth Padlocks?

The patented eGeeTouch Smartlock deploys proprietary advanced NFC-driven proximity access-gaining technology which is superior for (1) higher security, (2) faster connection speed, & (3) negligible power consumption in comparison to other Bluetooth-driven locks.

Particularly, (i) NFC is secured close-proximity access eradicating concerns over any unwanted vicinity interception hijacking Over-The-Air (OTA) transmissions. (ii) NFC connection is instantaneous (<1sec) while Bluetooth connection requires initialization time that typically takes several seconds of delay, which could be rather annoying when experienced daily. (iii) NFC-paired devices such as smartphone requires negligible power. And, NFC Tags are passive device which does not need its own power source to operate.

However, Bluetooth is also provided here as SECONDARY access choice and PROXIMITY/VICINITY TRACKING® for both iOS & Android smartphones to accomodate those users who prioritise convenience over high security in view of individual preference and personal circumstances.

Q26. Are battery used and emission specification of eGeeTouch® Smart luggage locks comply with safety requirements of FCC, CE and civil aviation regulatory standards?

eGeeTouch® Smart luggage lock has been tested by TÜV SÜD in conformance with FCC and CE. Inside the aircraft baggage or cabin compartments, there is no emission from the smartlock as it automatically powers off by itself within 10 seconds each time whenever it is turned on. Intelligent firmware protocol and safety mechanical design of button prevent unintentional turning on itself when luggage is in contact/collision with nearby luggage/objects in compartments during transportation.

The batteries used for eGeeTouch smart travel locks are in compliance with International Air Transport Association (IATA) & International Civil Aviation Organization (ICAO) directives for safety and security. For more info on Tests & Certifications Click here.

Q27. What are the Value Propositions of eGeeTouch® Smartlocks to Luggage Manufacturer/ Distributors/ Retailers?

  1. The world's 1st patented eGeeTouch® Smartlocks enable our Luggage Mfr's partner, Distributors & Retailers to create new product line with a strong product portfolio that completely differentiate themselves from their competitors
  2. eGeeTouch® Smart Luggage Locks, delivering significant enhanced values to end user i.e. easy one-touch function and enhanced security, as well as superior built quality, are able to command higher value.
  3. With over two decades of R&D and manufacturing expertise, our highly experienced team and own world-class production facility enable competent level of control over Product Quality, Reliability and prompt Delivery.

Q28. What are the Unique Selling Point of eGeeTouch® Smart Electronic Locks to the Luggage Manufacturer/Distributor?

The award-winning eGeeTouch® smart electronic lock is deliberately created to be EASE-OF-USE, SECURED yet AFFORDABLE to users and when adopted enables our business partners to clearly differentiate from their existing luggage assembled with old fashioned digit-wheel combination locks, and transform them into smart-locks driven new luggage that is relevant to our modern mobile society.

The adoption of eGeeTouch® smart lock technology driven luggage, effectively empowers our business partners and OEM customers to design new product lines (i.e. new luggage) with unique selling point (i.e. with smart locks) completely differentiated from their competitors (i.e. mostly still focusing on lightweight & durability) thus strengthen their product portfolio to grow in the competitive global luggage industry.